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How to Install a 3DEXPERIENCE
Fix Pack (Client side)

What is a 3DEXPERIENCE Fix Pack?

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Fix Packs are maintenance components that need to be periodically installed on customer machines in order to keep their 3DEXPERIENCE platform release up-to-date.  These fix pack contain corrections developed from customer incident reports and quality service requests.

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Fix Packs are typically released every 8 weeks and are recommended to be kept up-to-date on machines running the 3DEXPERIENCE platform.

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Download Install Files

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1. Go to: 3ds.com/support/download/

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2. Select Access your Download.

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3. Login using your Dassault credentials.

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4. Select 3DEXPERIENCE.

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5. Select the appropriate Release and Fix Pack Level from the drop-down menus.

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6. Find the NativeApps download files.  Ensure that they are for Windows 64-bit and proceed to download files.

If there are several download icons showing, make sure to download all the files.

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Unzip Files

 

We recommend using 7-Zip to unzip the files.  If you do not have 7-Zip, you can download it by going to their website, click here.

 

1. Highlight all the downloaded zip files.

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2. Right-click and go to 7-Zip->Extract Here.

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3. You should end up with a single extracted folder.

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Locate setup.exe

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1. Within the unzipped folder, you will see several numbered folders.

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2. Locate setup.exe file within folder 1 (as shown).

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Running the Install

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1. Run setup.exe and click Next.

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2. Ensure that the installer is correctly pointing to the 3DEXPERIENCE install directory on your machine.

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3. Continue to click Next and then Install.

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4. When finished, click Close.

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Confirmed Fix Pack Installed (1/2)

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1. Open 3DEXPERIENCE Native Apps from Desktop.

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2. Click Help > About 3DEXPERIENCE Platform.

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3. Note the Hot fix number.

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4. Go to: Dassault Program Directory

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5. Login using your Dassault credentials.

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Confirmed Fix Pack Installed (2/2)

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6. Select the required Product line, Release level, and Fix Pack number from the drop-down menus.

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7. Click the Fixed components & Hot Fix numbers option from the menu.

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8. Scroll down and find NativeApps.

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9. Confirm that the Hot Fix number matches that seen in the platform’s help window.

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